Privacy policy

 

Last Updated: 29th August 2025

At The Soul Stitch, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services. Please take a moment to review this policy.

1. Information We Collect

We may collect the following types of information when you visit our website or engage with our services:

a. Personal Information

  • Name

  • Contact details (email address, phone number)

  • Shipping address

  • Payment information

b. Non-Personal Information

  • Browser type and version

  • Device details

  • IP address

  • Website usage data (e.g., pages visited, time spent on the site)

2. How We Use Your Information

We use the collected information for purposes such as:

  • Processing and fulfilling your orders

  • Providing customer support and responding to your inquiries

  • Personalizing your shopping experience

  • Sending order updates and promotional offers (with your consent)

  • Analyzing website usage to improve our products and services

  • Detecting and preventing fraudulent or unauthorized activities

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties.
However, we may share it with trusted third-party partners and service providers who assist us in operating our business (e.g., payment gateways, shipping providers), only to the extent necessary to perform their services.

4. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your browsing experience and better understand how our site is used.
You can manage your cookie preferences through your browser settings at any time.

5. Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While no method of transmission over the internet is 100% secure, we take all reasonable steps to safeguard your data.

6. Your Choices and Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or outdated information

  • Request deletion of your personal data (subject to legal or contractual obligations)

  • Opt out of receiving marketing and promotional communications at any time

To exercise any of these rights, please contact us at support@thesoulstitch.com.

7. Children's Privacy

Our website and services are not intended for individuals under the age of 13.
We do not knowingly collect personal data from children under 13. If we become aware of such data being collected, we will take immediate steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for compliance with legal requirements.
Any significant changes will be posted on this page, and we encourage you to review it regularly.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📧 support@thesoulstitch.com

By using our website and services, you acknowledge and agree to the terms of this Privacy Policy.

Thank you for trusting The Soul Stitch. Your privacy matters to us.