Printed Tassel Top

Shipping Policy

Shipping Costs

Shipping is calculated based on the weight and destination of your order. Simply add items to your cart and use the Shipping Calculator at checkout to view real-time shipping rates before making a purchase.

Return / Exchange Policy

We want you to be 100% satisfied with your purchase. While we do not accept returns, we gladly offer exchanges within 7 days of delivery, subject to the following conditions:

• Items must be unused, unwashed, and unworn, with all original tags and packaging intact.
  
• Exchanges must be requested within 7 days of receiving your order.
  
• Personalized, custom-made, and sale/clearance items are not eligible for exchange.
  
• Shipping costs for exchanges (both ways) are the responsibility of the customer.
  
• Exchanges are subject to the availability of the desired replacement item.
  

⚠️ Important Notes

• We do not accept returns or offer refunds unless an item is defective and a replacement is unavailable.
  
• Always double-check size charts and product details before placing your order.
  
• For damaged or incorrect items, please contact us within 48 hours of delivery with photos for prompt resolution.
  

📬 Need Help?

If you have questions about sizing, shipping, or initiating an exchange, reach out to us at:

📧 support@thesoulstitch.com